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Frequently Asked Questions

What should I do if I need a prescription refill?

Please request refills for medications during scheduled visits or have your pharmacy send a prescription renewal request to our office. Please note that prescriptions require five business days for processing to accommodate managed care authorizations and pre-certifications. Some prescriptions cannot be renewed by telephone.

I am a current patient and have a medical question. May I call the office during business hours?

A member of our staff is available to answer calls weekdays, from 8 a.m. - 4 p.m. If you wish to call the office for general medical advice, we will be happy to assist you. If necessary, we will speak with your doctor and return your telephone call. Because our doctors and staff are usually busy with patients, we may not always be able to respond immediately to your questions. However, we will respond within the same business day. If your case requires that you speak with your doctor, our nurses will have your doctor return your call as soon as possible. If immediate attention is required, we will inform your doctor promptly. If you need to speak with a physician after regular business hours, please call Salem Regional Medical Center's switchboard operator at 330-332-1551 to page the doctor on call.

Which insurances do you accept?

Columbiana Family Care Center accepts a variety of health care insurance plans. Click here for a complete list or call our office at 330-482-3871 to verify your coverage.

How do I schedule an appointment?

We are happy to schedule an appointment at your convenience. To help us prepare for your visit, please let us know the purpose of your appointment when you call. If you are unable to keep your appointment, please provide 24 hours notice. Appointment reminder cards are available to you upon request.

What are your general appointment expectations?

We ask that you arrive at least 10 minutes prior to your scheduled appointment. This will allow time for you to complete the registration process and for our staff to prepare you for your exam by collecting your vital signs and updating your medication list. If you are more than 15 minutes late, we may ask you to reschedule to the next available appointment time/date. If you know you are running late, please call our office as soon as possible so that we can try to move your appointment to a later time in the day. Your cooperation helps us to provide timely service to all of our scheduled patients. 

What if I can't make my appointment? 

If you need to cancel your appointment, please contact us at 330-482-3871 as soon as possible. Kindly allow at least 24 hours notice so that we can accommodate other patients' needs. You may be discharged from our practice if you miss or cancel your appointment without 24 hours notice more than two times. 

May I send my child to an appointment alone?

Children less than 18 years of age must be accompanied by a parent or guardian to appointments or they cannot be seen. Under special circumstances, we may see the child if we have received verbal or written consent for treatment without the parent being present during the office visit. 

What are your general billing practices?

All patients with health insurance are expected to bring a current insurance card at the time of the visit. If you are unable to bring an insurance card and we cannot verify your insurance coverage, we may ask you to reschedule your appointment. It is our policy to collect co-pays, deductibles, co-insurance amounts and any outstanding balances at the time of service.